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  Policies and Notices
  Shipping Policy

Orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 1 business day of receiving your order. No orders are processed or shipped on Saturdays or Sundays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

All oxygen cylinders are shipped empty unless otherwise specified

Dixie EMS proudly ships to our Armed Forces APO/FPO customers.

Free shipping applies to orders over $175

Free shipping applies only to orders being shipped to the 48 states of the continental United States

Free shipping does not apply large or overweight products

Free shipping does not apply to orders that need to be shipped via freight or that need to be refrigerated

For international shipping, please contact us.

Regional Restrictions
We are currently unable to sell pharmaceutical items to Florida.
Sales Tax
Shipments within NY State will be charged applicable NY State sales tax unless buyer has submitted a tax exemption certificate prior to or at the time of shipment (The exemption form must be on file with us).
Credit Information
Governmental agencies, fire and police departments, and nonprofit volunteer organizations automatically have NET 30 DAY open accounts, subject to their credit history. All other organizations are invited to apply for and enjoy open account privileges. Please call 1-800-347-3494 for a credit application.
Payment Terms
Payments on open accounts are payable within 30 days of invoice date. Delinquent accounts are subject to a finance charge of 18% per annum.
Return Policy
If we make an error in fulfilling or shipping your order, we will promptly rectify the mistake at no cost to you. No claims may be filed after 30 days. All medications that don’t meet date requirements must be reported within five days of receipt.
Damaged during shipping:
Your order is carefully packed to arrive safely. Should the shipment be damaged, immediately notify the carrier and file a claim with them. If the damage is obvious upon receipt, you may refuse the shipment.
Returns requested by customer:
Please call for a return merchandise authorization number and write it on the outside of the carton. We will not accept any returns without an RMA clearly written on the outside of the carton. Return the items to us, insured and freight prepaid, for prompt credit or exchange only (no refunds). Shipping and handling charges are non-refundable. Items are not returnable after 30 days from the date received. All pharmaceuticals, items with expiration dates, and items that are subject to FDA tracking requirements are not returnable.
Non-returnable items include those purchased for resale, bulk items, special orders and personalized items.
We make every effort to keep current and accurate pricing information. We are, however human and mistakes do happen. We cannot take responsibility for typographical or other errors. We will notify you about any pricing errors on your order and you will have the option to either accept the correct price or cancel your order.
We make every effort to keep current and accurate images of all items sold on our website. Some items are pictured in groups with other, unrelated items. Only the item in the item description is included. Some images are for illustration purposes only and the actual item you receive may differ in color or other detail. Always refer to the item description for a complete and accurate description of the item being sold. We cannot take responsibility for any errors.
Latex Information
In an effort to help our customers, we have marked many items on this website as “Latex Free”. It is our intent to sell non-latex products where indicated, however, we cannot control changes in manufacturing and may inadvertently sell a product marked “Latex Free” which may contain latex. Thoroughly inspect all products and product labels for latex information before administering care.
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Prices and offers are subject to change without notice.